Saturday, October 17, 2009

Comcast delivers

I've been holding off on writing this post because I thought my good experience with Comcast customer support might just be a one-time event. It turns out, it isn't. These guys are damn good at it.

It starts with answering the phone. Such a simple thing, folks, but these people actually answer the phone promptly.

Once they do, they solve the problem. From placing an order to replacing my cable box with a PC card (I own a Tivo HD), or installing a cable modem, they've been helpful every time.

A few months ago I sent an e-mail inquiring when more HD channels would be available. I got a personal phone call from HQ to discuss what they're doing and when to expect more HD programming.

Last night I was unable to get a few of my premium channels, I called, they reset the cable connection remotely and everything was fixed! Time spent: under 3 minutes.

I know I'm quick to rag on someone when they do badly, but I want to make sure that I acknowledge best-in-class service. I don't know what it's like elsewhere in the country, but in South Florida, Comcast customer service is the clear winner over DirecTV.

1 comment:

ComcastCares1 said...

Thanks for sharing the positive experience. If you need help in the future, please feel free to reach out to us at We are here to help! :)

Best regards,

Mark Casem
Comcast Corp.
National Customer Operations